Family Liaison Officer

Full Job Description

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Job Title:  Family Liaison Officer
Location:  Brick Lane School, London, E2 6DY
Salary:  Up to £40,000 per annum (depending on experience and qualifications, not pro rata)
Hours:  37.5 hours per week | Monday to Friday | 8.00am - 4.00pm
Contract:  Permanent | Term Time Only
Start:  November 2026

UK applicants only. This role does not offer sponsorship.

About the Role

Build relationships. Support families. Help students overcome the barriers standing in their way.

At Brick Lane School, we’re looking for an experienced and compassionate Family Liaison Officer to become a trusted link between our students, their families, the school and the wider professionals supporting them.

This is a varied and influential role where relationships really matter. You’ll work closely with families who may be experiencing challenging circumstances, helping them access the right support, navigate external services and address issues affecting their child’s wellbeing, attendance and engagement with education.

You’ll also play an important role within our safeguarding and pastoral provision, acting as Deputy Designated Safeguarding Lead, leading early intervention and helping ensure emerging concerns are identified and supported before they escalate.

From home visits and multi-agency meetings to parent workshops and attendance support, you’ll have the opportunity to make a tangible difference to students and their families every day.

What You’ll Be Doing

• Act as a trusted and approachable point of contact for students, parents and carers, building strong relationships between home and school
• Work as part of the school’s DSL and Pastoral Teams, supporting safeguarding, Early Help, referrals and multi-agency working
• Lead on early intervention, identifying emerging needs and coordinating appropriate support for students and families
• Support families to address barriers to attendance and engagement, including targeted support around Emotionally Based School Avoidance (EBSA)
• Carry out home visits, attend multi-agency meetings and work closely with Local Authorities, Social Care, Early Help, health services and community organisations
• Act as an advocate for parents and carers, helping them understand, access and navigate services within their home borough
• Lead and develop parent and family engagement, including coffee mornings, workshops, information sessions and support for families joining the school
• Line manage the school’s ELSA team, helping ensure emotional literacy and early-intervention support is targeted effectively and delivers positive outcomes
• Oversee school medication compliance processes, working alongside First Aiders, the Clinical Team, Pastoral Team and Senior Leaders
• Maintain accurate, confidential records of interventions, safeguarding information, referrals and outcomes

Who We’re Looking For

We’re looking for someone who can build trust with families while confidently working alongside professionals and school colleagues.

You’ll be:

• Experienced in supporting children, young people and families, particularly where additional or complex needs are present
• Confident working with families who may be experiencing challenging circumstances or require additional support
• Knowledgeable about safeguarding, Early Help and multi-agency working
• Able to build positive and professional relationships with students, parents, carers and external professionals
• Confident supporting attendance and understanding the wider barriers that can affect a student’s engagement with education
• Organised, proactive and able to manage sensitive information with professionalism and confidentiality
• A strong communicator who can advocate for families while maintaining appropriate professional boundaries
• Committed to early intervention and achieving positive outcomes for students and their families

About Us

Brick Lane School is a specialist school for young people with autism and associated needs. We are committed to providing a student-centred education in a safe, supportive and engaging environment where every young person is encouraged to develop a love of learning. Through strong relationships and a holistic approach to support, we help students build confidence, independence and the skills they need to succeed.

With places for up to 76 students and small class sizes, we are able to deliver highly personalised learning tailored to individual needs. Our experienced team is trained in trauma-informed practice, de-escalation and therapeutic approaches, while specialist interventions and therapy sessions ensure students receive the support they need to achieve the outcomes set out in their Education, Health and Care Plans (EHCPs).

At Outcomes First Schools, we provide specialist education for learners who need a deeper level of understanding, expertise and support than mainstream education can typically offer. We support students with a wide range of complex, co-occurring and neurodivergent needs, including autism, ADHD, SEMH, speech and communication needs, dyslexia and experiences of trauma or adversity.

We are proud to be a part of OFG Education who in 2025 were officially certified as a ‘Great Place to Work’ for the sixth year running.

Why Join Us?

We place students and vulnerable young adults at the heart of everything we do, so every day brings the satisfaction of making a real difference. We are committed to the safeguarding and promoting the welfare of students and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

• Life Assurance
• Pension scheme with options to increase contributions
• “Your Wellbeing Matters” – mental health support and physical health checks
• Flexible Benefits Platform (Vista), including:
• Health, wellbeing and insurance benefits
• Hundreds of UK and international discounts
• Cycle to Work Scheme & Electric Car Purchase Scheme
• Critical illness cover
• Family Growth Support, including enhanced maternity/paternity leave and paid fertility treatment support

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

OFG Education is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, OFG Education does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

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